FAQ

Q: Is Madame Redrum’s the same as last year?
A: No. We are constantly looking for new ways to terrify our visitors, whether it be by adding new rooms or by updating props and effects.

Q: Are you open if it is raining?
A: Yes. Our attraction is indoors and weather does not affect our operation.

Q: How can we get more information?
A: For further questions please email us through our contact page.

Q: Do you take credit cards?
A: We cannot accept credit cards – cash only please.

Q: Is it scary?
A: We provide one of the most frightening haunted attractions in Virginia. Our walk-through attraction is a sensory experience. You will be bombarded with sights, sounds, and smells. This attraction is unlike any other in the country. Madame Redrum WILL make you scream.

Q: Can I get out if I want to?
A: Yes, we have several people escorted out each night through our “chicken” doors.

Q: If I am too scared can I get a refund?
A: We have a no refund policy. You have purchased a ticket for us to scare you. If you are so scared that you decide not to enter the haunted houses then we have done our job!

Q: Who should not enter our haunted house?
A: People with heart conditions, or who have seizures, pregnant women, weak bladders or any other medical condition non-conducive to haunted houses. If you have ANY condition: Medical, mental, emotional… DO NOT ENTER THIS HAUNTED ATTRACTION.

Q: If I’m in line at closing time will I still get in?
A: Yes, our haunted house is open until all patrons in line get to experience the horror that is Madame Redrum’s Nine Gates of Doom. Ticket sales will end at the posted time of the event.

Q: How do I avoid long lines?
A: Early in the Halloween season, is the best time to come if you do not want to wait in line.

Q: Will the actors touch me?
A: Madame Redrum’s has a strict “no touch” policy. With that being said we ask that you do not touch our actors or any of the props that are in the haunted house. You don’t touch us, we don’t touch you. Please use common sense. If any of these rules are broken you will be removed from the attraction.

Q: Can I bring my kids?
A: We state that our haunted house is recommended for children 12 and up. Every child is different and we ask that you make the judgment call as to whether or not they will be able to make it through. Children under twelve should be accompanied by an adult. Madame Redrum’s involves some adult themes that may not be suitable for children.

Q: Is there a different price for children?
A: We only have one general admission price.

Q: Can I come in costume?
A: Yes, but no person with a mask will be admitted. Also, it is recommended that you wear a good pair of shoes – high heels, flip flops, etc probably are not a good idea

Q: Can I bring my camera?
A: No recording devices are allowed inside Madame Redrum’s Nine Gates of Doom, however, you are welcome to bring a camera for photo’s outside of the haunt. We also will have plenty of photo opportunities with our outdoor actors. They would love to take a photo with you!

Q: How do I become an actor at the Haunted House?
A: You can contact us through our Facebook page or drop us a line through our contact page. We’d love to meet you.